Help Desk Technician I
This position is responsible for responding to assigned Help Desk tickets in supporting company PC’s, applications, and peripheral hardware. Responds to assigned tickets by resolving desktop hardware/software problems via phone support, email, remote control, and “on-site” service and then documents the issue and resolution in the Help Desk ticket. Coordinates with other IT specialists to resolve problems when necessary. Must obtain MCP certification in Win-XP Pro within first 90 days. Training or experience in supporting PCs and their peripherals in a Windows networked environment is preferred. Some college-level course-work in Information Technology is desirable. Experience at a Computer Help-Desk is desired-preferably 2+ years. Other certifications such as A+, Network+, MCSA, and CCNA are beneficial.