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Report a Claim

In the event of a claim, suit, or loss under your Policy, contact your agent or broker. To report a claim, occurrence, accident, suit, loss, or injury to us, in accordance with and as provided in the respective coverage parts of your Policy, please use any of the following methods, and please provide the information listed below, as well as any information your Policy requires:

Email:

ACEClaimsFirstNotice@acegroup.com
This email address is to be used for new claim reporting only.

Phone:

(800) 433-0385 (Business Hours)
(800) 523-9254 (After Business Hours)

Fax:

(877) 395-0131 (Toll Free)
(302) 476-7524 (Local)

 

Mail:

ACE North American Claims
P.O. Box 5122
Scranton, PA 18505-0554

Please be sure to include the following information, in addition to any specific information required by the applicable coverage part:

  • Policy holder name
  • Policy number
  • Type of loss
  • Date of event
  • Description of loss
  • Insured contact name and details (phone, email, etc.)
  • Third party contact name and details (phone, email, etc.)
  • Any other pertinent information available
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