Below are our policies and terms concerning how the information you share with AGFinancial, its subsidiaries, and its affiliated entities (collectively referred to herein as “AGFinancial”) is used and maintained. AGFinancial’s affiliated entities include, but are not limited to, Assemblies of God Ministers Benefit Association, Assemblies of God Foundation, Assemblies of God Loan Fund, as well as other companies related by common ownership or control, including, but not limited to, Steward Financial Holdings, Inc., AGFinancial Insurance, LLC, and Foundation Capital Resources, Inc.
Collection and Use of Personal Information
AGFinancial collects nonpublic personal information about you for use in administering your records and accounts, to process transactions, and to provide services you request. We collect nonpublic personal information about you from the following sources:
- ACCOUNT APPLICATIONS OR OTHER FORMS THAT YOU COMPLETE;
- TRANSACTIONS WITH US, OUR AFFILIATES, OR OTHERS (INCLUDING OUR THIRD-PARTY SERVICE PROVIDERS);
- YOUR PERSONAL AGENTS OR REPRESENTATIVES; AND
- COMMUNICATIONS FROM YOU AND OTHERS, WHETHER WRITTEN, ELECTRONIC, OR BY TELEPHONE.
Additionally, we obtain personal information about you from other sources, including those publically accessible, in order to assist us in verifying your identity. By utilizing our services, you authorize your phone carrier to disclose information about your account, such as subscriber status, payment method, and device details, if available, to support identity verification, fraud avoidance, and other uses in support of transactions for the duration of your business relationship with us. This information may also be shared with other companies to support your transactions with us and for identity verification and fraud avoidance purposes. Note that if you refuse to provide the requested personal data, you may not be able to participate in AGFinancial’s products and services.
Sharing of Information within AGFinancial
As permitted by law, we may disclose such nonpublic personal information about you internally, specifically to AGFinancial Insurance and our for-profit wealth management company, Crossmark Global Holdings, Inc. and its subsidiaries and affiliated entities.
Sharing of Information Outside of AGFinancial
As permitted by law, we may disclose your nonpublic personal information to the following types of nonaffiliated third parties:
- COMPANIES THAT PERFORM SERVICES ON OUR BEHALF, PREPARE ACCOUNT STATEMENTS, OR ASSIST US IN MARKETING OUR SERVICES OR COMMUNICATING WITH YOU, SPECIFICALLY OUR CONTRACTED IRA CUSTODIAN, ASSEMBLIES OF GOD CREDIT UNION
- YOUR EMPLOYER, IF AGFINANCIAL SERVES AS A RETIREMENT PLAN SPONSOR OR ADMINISTRATOR
- AND GOVERNMENT AGENCIES AND REGULATORS, CONSUMER REPORTING AGENCIES, AND OTHER OUTSIDE PARTIES AS PERMITTED OR REQUIRED BY APPLICABLE LAWS.
Protecting the Confidentiality of Your Personal Information
AGFinancial employees and representatives are instructed to use strict standards of care regarding the confidentiality of your nonpublic personal information. We require outside companies and independent contractors to whom we provide client information for marketing, servicing, or processing purposes to enter into confidentiality agreements that restrict the use of the information to those purposes. We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information.
Data Retention Period
AGFinancial processes and stores personal data for as long as required to provide services, which is typically for the duration of our contract with you or your designee. Extended data storage is based upon our compliance with regulatory and legal requirements.
You have the right to access personal information AGFinancial has about you, and to ask that your personal information be corrected, updated, or deleted (may not be accommodated if doing so would violate regulatory and legal requirements of data retention). For those in the European Union, note that your information will be transferred outside of Europe to the United States.
Updates and Additional Information
For more information about our privacy practices, or to make a complaint, contact us at firstname.lastname@example.org or:
Attn: Privacy Compliance Officer
3900 S. Overland Ave.
Springfield, MO 65807
AGFinancial Solution’s Internet Privacy Practices
Collection of Your Personal Information
On some sites, AGFinancial collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. Information collected at one AGFinancial site may be shared within AGFinancial.
There is also information about your computer hardware and software that is automatically collected by AGFinancial and may be shared within our family of websites. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by AGFinancial for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of AGFinancial websites.
Use of Your Personal Information
“Cookies” are used on our sites to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.The purpose of a cookie is to tell the web server that you have returned to a specific page. When you return to the site, the information previously provided can be retrieved so you can easily use the AGFinancial features that you customized.
Use of Web Beacons
Web beacons collect only a limited set of information including a cookie’s number, time, and date of a page view, and description of the page on which the beacon resides. This is a technique we use to compile aggregated statistics about AGFinancial sites’ usage.
Security of Your Personal Information
AGFinancial protects your personal information from unauthorized access, use, or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure, environment, protected from unauthorized access, use, or disclosure. Personal information is transmitted to our sites through the use of Secure Socket Layer (SSL) encrypted protection. We have implemented the following administrative, technical, and physical safeguards with quality control:
- POLICIES AND PROCEDURES FOR CAREFULLY HANDLING YOUR INFORMATION
- LIMITING PHYSICAL ACCESS TO CENTRAL FACILITIES THROUGH THE USE OF STATE-OF-THE-ART SECURITY SYSTEM
- TRAINING IN CONFIDENTIALITY AND CUSTOMER PRIVACY TO ENSURE THAT OUR EMPLOYEES AND REPRESENTATIVES ARE COMMITTED TO KEEPING YOUR PERSONAL INFORMATION SAFE AND SECURE
- ANDID’S AND PASSWORDS TO PROTECT SENSITIVE INFORMATION.
Connecting with AGFinancial through Social Media Sites
Changes to This Statement
We may amend these practices at any time, and when changes are made, we will post the updated version on this website. Changes are effective when posted. You are responsible for regularly reviewing this policy to stay aware of any changes. Your continued use of this website indicates your agreement to any such changes.
Revision Date January 2, 2020.