Find COVID-19 UPDATES and CARES ACT 2020 RMD Waiver. LEARN MORE

Report a Claim

Report a Claim


How to report a claim

In the event of a claim, suit, or loss under your Policy, contact your agent or broker. To report a claim, occurrence, accident, suit, loss, or injury to us, in accordance with and as provided in the respective coverage parts of your Policy, please use any of the below communications methods, and please provide the information listed below, as well as any information your Policy requires.

ACEClaimsFirstNotice@acegroup.com

This email address is to be used for new claim reporting only.

(800) 433-0385 (Business Hours)
(800) 523-9254 (After Business Hours)

(877) 395-0131 (Toll Free)
(302) 476-7524 (Local)

ACE North American Claims
P.O. Box 5122
Scranton, PA 18505-0554

  • Policy holder name
  • Policy number
  • Type and description of loss
  • Date of event
  • Insured contact name and contact info
  • Third party name and contact info
  • Any other pertinent info available

ACEClaimsFirstNotice@acegroup.com

This email address is to be used for new claim reporting only.

(800) 433-0385 (Business Hours)
(800) 523-9254 (After Business Hours)

(877) 395-0131 (Toll Free)
(302) 476-7524 (Local)

ACE North American Claims
P.O. Box 5122
Scranton, PA 18505-0554

  • Policy holder name
  • Policy number
  • Type and description of loss
  • Date of event
  • Insured contact name and contact info
  • Third party name and contact info
  • Any other pertinent info available

Still need help?

Contact us, and we will connect you with your agent or answer your questions.

email us call us

Did you know we have a wide array of products and services to help you on your financial journey? Learn how we can help.

Explore Services